Have Some Questions ?
Check out our Frequently asked questions below for all the answers you may need, If you cant find the answers to your questions feel free to contact us
Frequently Asked Questions
Homeowners
How does it work?
Post your project details on our platform, and we'll distribute it to relevant tradesmen. Once you've received quotes from registered tradesmen, you can select the one that aligns best with your requirements. Once you have meet with the tradesman and you agree on the quote you can then submit and make payment on our website by clicking the make payment tab, Once payment is made the tradesman can begin work.
Rest assured, our secure escrow payment system guarantees that your payments are held until the job is completed according to the agreed-upon quote.
Why should I use an escrow service as a homeowner?
Using an escrow service provides peace of mind by ensuring that funds are held securely until the tradesman completes the job.
How does using an escrow service benefit me?
By using our escrow service, you can protect yourself from potential fraud or incomplete work. Funds are only released to the tradesman once you confirm that the job has been completed.
Are the tradesmen on your platform vetted?
Yes, all tradesmen on our platform undergo a rigorous vetting process to ensure they meet our standards for quality and reliability. This includes verifying licenses, insurance, and credentials, as well as checking references and reviews from previous clients.
How do I know my funds are secure?
We take security seriously and use industry-standard encryption and security protocols to protect your funds and personal information throughout the escrow process.
What happens if there is a dispute with a tradesman?
In the event of a dispute, our team is here to assist you. We'll act as an intermediary between you and the tradesman to help resolve the issue and ensure a satisfactory outcome for both parties.
To submit a dispute simple head to our contact us page and Fill in the form and lets connect. and we will contact you within 24 hours.
Is there a fee for using your Platform ?
Yes, There is a fee associated with utilizing our escrow service, it amounts to just 4% of the value of the payable quote.
Can I pay a deposit instead of the whole amount ?
Unfortunately we provide a service whereby funds are held securely in order to protect both homeowners and tradesman therefore we would require you to make full payment.
Frequently Asked Questions
Tradesman
Why should I use an escrow service as a tradesman?
Using an escrow service provides assurance that you will receive payment for your work once it's completed it also provides a steady flow of work as most homeowners prefer security.
How does using an escrow service benefit me as a tradesman?
By using our escrow service, you can mitigate the risk of non-payment and ensure fair compensation for your services.
What types of projects can I use your escrow service for?
Our escrow service can be used for a variety of projects, including home renovations, repairs, installations, landscaping, and more.
What happens if there is a dispute with the homeowner?
In the event of a dispute, our team is here to assist you. We'll act as an intermediary between you and the Homeowner to help resolve the issue and ensure a satisfactory outcome for both parties.
To submit a dispute simple head to our contact us page and Fill in the form and lets connect. and we will contact you within 24 hours.
How long does the escrow process take?
Once both parties have agreed on the quote, the homeowner will head to our website click on payments and make a payment for the quote, Once the payment has be made we will notify you that we have received payment and you can proceed with starting the job.
How do I get paid after completing a job ?
Once you have completed the job, Simply head to your job confirmation email and click on the "job completed link" Fill in the information, We will then contact the homeowner to confirm the job is completed and we will then process your payment immediately.
Do I need to pay any fees to use your escrow service?
No, There is no fees associated with the escrow services as the homeowner carries this fee. HOWEVER, In order to be listed as a trade partner with us, there is a once off sign up fee.
Can I trust your escrow service?
Absolutely! We have a proven track record of facilitating secure and successful transactions, and our team is dedicated to providing excellent customer service and support throughout the process.
I need cash flow to continue with the job, Can I access some of the funds before completing the job ?
Unfortunately, We provide a service ensuring funds are held securely until the job is completed. You will not be able to access any of the funds until the job is 100% completed. A golden industry rule is that you should never take on work that you cant afford to complete.