Tradesman Service Agreement Terms and Conditions

1. Introduction

Welcome to TrustTradie.com ("TrustTradie," "we," "us," or "our"). These Tradesman Service Agreement Terms and Conditions ("Terms") govern your use of our platform as a tradesman. By signing up and using our services, you agree to these Terms. If you do not agree with these Terms, you may not use our platform.

2. Definitions

  • "Tradesman": Refers to an individual or business providing home services listed on the TrustTradie platform.
  • "Homeowner": Refers to an individual or entity seeking to hire tradesmen for home services through the platform.
  • "Platform": Refers to TrustTradie.com.au, which connects tradesmen with homeowners and facilitates job postings and transactions.

3. Registration and Account

  • To use our platform, you must complete the registration process by providing accurate and complete information, including but not limited to your name, contact details, qualifications, and any relevant business information.
  • You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

4. Listing Services

  • You are responsible for creating and managing your service listings on the platform. All information provided must be accurate, current, and comply with applicable laws and regulations.
  • TrustTradie reserves the right to review, modify, or remove any listings that are found to be misleading, inappropriate, or in violation of these Terms.

5. Service Delivery and Standards

  • You agree to provide services in a professional manner and in accordance with the description provided in your listing.
  • You are responsible for obtaining any necessary permits, licenses, or insurance required to perform the services you offer.
  • Ensure that the quality of your services meets industry standards and complies with any applicable laws and regulations.

6. Payment and Fees

  • Payment Terms: Homeowners will deposit payment into our account before work commences. Payment will only be released to you upon successful completion of the project as agreed between you and the homeowner. The payment will be processed once both parties confirm that the service has been completed to satisfaction.
  • Fees: TrustTradie may charge a fee for using the platform, which will be outlined in the platform’s fee structure and communicated to you upon registration. Fees may be deducted from your payments.

7. Dispute Resolution

  • In the event of a dispute with a homeowner regarding the completion of services or payment, both parties must attempt to resolve the issue directly.
  • If a resolution cannot be reached, the dispute may be escalated to TrustTradie for mediation. TrustTradie’s decision regarding payment dispute resolution is final and binding.

8. Conduct and Compliance

  • You agree to conduct yourself in a professional and courteous manner when interacting with homeowners and other users of the platform.
  • You must comply with all applicable laws, regulations, and industry standards while using the platform and providing services.

9. Termination

  • TrustTradie reserves the right to suspend or terminate your account and access to the platform at our sole discretion if you violate these Terms or engage in conduct that is harmful to the platform or its users.
  • You may terminate your account at any time by contacting us. Upon termination, you will no longer have access to the platform or its services.

10. Liability and Indemnification

  • TrustTradie is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform or the services provided through it.
  • You agree to indemnify and hold harmless TrustTradie, its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses arising out of or related to your use of the platform, your services, or any breach of these Terms.

11. Intellectual Property

  • All content on the platform, including text, graphics, logos, and software, is the property of TrustTradie or its content suppliers and is protected by intellectual property laws.
  • You may not reproduce, distribute, or otherwise use the content without prior written permission from TrustTradie.

12. Amendments to Terms

  • TrustTradie reserves the right to amend these Terms at any time. Changes will be posted on the platform, and your continued use of the platform constitutes acceptance of the updated Terms.

13. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of Australia.

14. Contact Information

  • For any questions or concerns regarding these Terms or your use of the platform, please contact us