Terms and Conditions

OVERVIEW

 

1. Introduction

Welcome to TrustTradie.com ("the Website"). These Terms and Conditions ("Terms") govern your use of the Website and the services provided through it. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you may not use the Website.

2. Definitions

  • "TrustTradie": Refers to TrustTradie.com.au, the platform facilitating connections between homeowners and tradesmen for home services.
  • "User": Refers to any individual or entity using the Website, including homeowners and tradesmen.
  • "Homeowner": Refers to an individual or entity seeking to hire tradesmen for home services.
  • "Tradesman": Refers to an individual or business offering home services listed on the Website.
  • "Services": Refers to the home services provided by tradesmen listed on the Website.
  • "Platform": Refers to the technology provided by TrustTradie to connect homeowners with tradesmen.

3. Use of the Website

  • Users must be at least 18 years old to use the Website.
  • By using the Website, you agree to provide accurate and complete information about yourself as required by the registration process.
  • You are responsible for maintaining the confidentiality of your account details, including your username and password.
  • You agree to notify TrustTradie immediately of any unauthorized use of your account or any other breach of security.

4. Service Listings

  • Tradesmen may list their services on the Website. All information provided must be accurate, current, and complete.
  • TrustTradie reserves the right to remove or modify any listings that are found to be misleading, inappropriate, or in violation of these Terms.

5. Secure Payments

  • TrustTradie provides a robust system to ensure secure payment transactions between homeowners and tradesmen.
  • Homeowners must deposit payment into the our account before work commences.
  • Payment will be released to the tradesman upon successful completion of the service, as agreed between the homeowner and the tradesman.
  • Disputes over payments will be handled in accordance with our Dispute Resolution Policy (see Section 8).

6. User Conduct

  • Users agree to use the Website solely for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of the Website by, any other party.
  • Users must not use the Website to upload or distribute any illegal content, including but not limited to, defamatory, abusive, obscene, or otherwise objectionable material.

7. Ratings and Reviews

  • Homeowners may leave ratings and reviews of tradesmen after services are rendered.
  • Reviews must be honest and based on actual experiences.
  • TrustTradie reserves the right to remove any reviews that are deemed to be fake, misleading, or inappropriate.

8. Dispute Resolution

  • In the event of a dispute between a homeowner and a tradesman, both parties must first attempt to resolve the issue directly.
  • If a resolution cannot be reached, the dispute may be escalated to TrustTradie for mediation.
  • TrustTradie’s decision in disputes regarding payment release is final and binding.

9. Limitation of Liability

  • TrustTradie acts only as a platform to connect homeowners and tradesmen. We do not guarantee the quality of the services provided by tradesmen.
  • TrustTradie is not liable for any direct, indirect, incidental, or consequential damages arising out of the use of the Website or the services provided by tradesmen.

10. Intellectual Property

  • All content on the Website, including text, graphics, logos, and software, is the property of TrustTradie or its content suppliers and is protected by intellectual property laws.
  • Users may not reproduce, distribute, or otherwise use the content without prior written permission from TrustTradie.

11. Amendments to Terms

  • TrustTradie reserves the right to amend these Terms at any time. Changes will be posted on the Website, and continued use of the Website constitutes acceptance of the updated Terms.

12. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of Australia.

13. Contact Information

  • For any questions or concerns regarding these Terms, please contact us